Category: Charge Point Operators

The Hidden Costs of Public Charging: An Uber Driver’s Reality.

Not all EV drivers see cost savings—especially those without home charging. With public charging taxed at 20% and ultra-rapid rates hitting 89p/kWh, many are paying petrol-equivalent prices. We need fairer policies, better infrastructure, and honest sales conversations to make EVs work for everyone.

From Inefficiency to Excellence:

When one Charge Point Operator struggled with inefficiencies and inconsistent service, we helped them transform their operations. Through process mapping, root cause analysis, and targeted training, we streamlined workflows, empowered staff, and enhanced the EV driver experience—proving that small changes create big results.

Why EV Drivers Might Not Tell You Your Chargers Aren’t Working

Drivers shouldn’t have to report faulty chargers—CPOs should detect and fix issues before they impact the customer experience. Proactive fault management is essential for trust, revenue, and long-term success.

EV Drivers Don’t Just Charge, They Choose

Trust is everything in EV charging. Reliable charge points, seamless payments, and transparent pricing turn occasional users into loyal customers. See how building trust boosts utilisation, ROI, and long-term growth.

Hidden Charge Points: A Missed Opportunity for Hotels and CPOs

EV chargers shouldn’t sit idle. Hotels and CPOs must ensure their infrastructure is visible, accessible, and strategically positioned to drive revenue and trust. A smarter approach to charging can turn missed opportunities into business success.

Building Trust: Lessons from a Parking Equipment Service Team

Trust in EV charging isn’t built through promises—it’s earned through consistent service. Charge point operators must prioritise reliability, responsive support, and real problem-solving to win driver confidence and increase utilisation.

The Obsession with Hydrogen. Why EVs are the future and why this matters to CPOs.

While hydrogen fuels debates, EVs remain the future of sustainable transport. With superior infrastructure and efficiency, EVs outpace hydrogen. CPOs must seize the moment to champion EV benefits and counter misinformation for a greener tomorrow.

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Full Circle Continuous Improvement Ltd is a company registered in England and Wales
VAT Registration No: 384 3304 00 | Company Registration No: 8623672
Registered Office: 10 Briar Close, Caversham, Berkshire, RG4 7QH